Ship & return in-stock

We are committed to delivering your pet-inspired treasures with care and efficiency. Our shipping policy is tailored to different order types:

In-Stock:

  • Orders for in-stock items will be processed and shipped within 1-3 business days.
  • You will receive a tracking number once your order is dispatched.

Pre-Order:

  • Please allow up to 2 weeks for 3D printing and hand-painting.
  • You will receive a tracking number once your order is dispatched.

 

UK Orders: 

  • Local delivery via Evri takes 3-7 working days.
  • £3 shipping fee for purchases under £49.
  • FREE local shipping on orders £49 or over.

HK Orders with Parcel Consolidation:

  • Delivery to UK warehouse of your chosen service via Evri takes 3-7 working days.
  • £3 shipping fee for purchases under £49.
  • FREE shipping to a UK warehouse on orders £49 or over.
  • The fees for transportation from the UK warehouse to the HK warehouse are excluded.
  • Import taxes will need to be paid for International orders.

 

Return :

Prior to dispatching any custom-made item, we ensure confirmation from our customers. Please note that options for returns or refunds are not available, except in cases of quality issues with the artwork.

Dogs Head 3D Modelling

Cats Head 3D Modelling

Semi-Custom Order with Hand-Painted:

The Making of Our Hand-Drawn Kimono Figurine

Full Custom Order with 3D Model and Hand-Painted:

From the Heart: Crafting Our Hand-Drawn Kimono Figurines